A little help.
Questions, a drawing that won’t open, or something that doesn’t feel right? Get in touch.
Splotsu support
Please include your iPhone model, your Splotsu version and what happened. You can find the app version in Settings > About > Version.Good to know
Where are my drawings saved?
Your drawings save on your device as you paint. There is no Splotsu account or online drawing library. Please contact us before deleting or reinstalling the app if you’re trying to recover a drawing, as deleting the app can remove its saved data.
A drawing seems to be missing
It may be hidden. Open Settings and look in Drawings for the options to show hidden items or show all drawings.
The app isn’t opening properly
Close and reopen Splotsu, then try restarting your iPhone. If the problem continues, email us with the message you see. Avoid deleting the app while we help you, so your saved drawings stay on the device.
Can I colour without an internet connection?
Yes. The canvases are included in the app, and colouring works offline. You don’t need to sign in.
How do I turn off usage sharing?
Open Settings > Privacy and turn off Share usage data. If Parents Mode is on, an adult must unlock Settings first. Colouring still works with sharing off. The privacy policy explains what is collected.
How does Parents Mode work?
Parents Mode offers extra hints, clearer numbers, guided-only painting and optional timed breaks. An adult unlocks Settings and ends a break using the device’s authentication or an arithmetic challenge.
Privacy questions
For questions about information collected by Splotsu, or to make a privacy request, email support@splotsu.com.